Fireside Chat: What’s Included In My Service?

A client had a problem the other day, but didn’t call because they were worried about a bill. So, they let the issue frustrate them and get worse. However, the issue was covered under one of their current agreements with me! So, before you and your staff let an...

Fireside Chat: Quick Customer Orientation Review

So, in the last episode, I talked about ways I’m working to communicate better with you, our employer.  This week I want to touch base on some things that you and your staff can do to help us provide the best service.  Take a few minutes to review and share this...

Fireside Chat: Communication

Welcome back to the Fireside Chats.  Why do I even bother with these things?  Well, because it’s one of the important ways I communicate directly with you, my employer, about a variety of topics such as cybersecurity, changes to the IT industry that will affect...