Proactive Care Client Orientation

Everything you need to know now that you're a Proactive Care Client

Welcome to Proactive Care

Proactive Care clients enjoy unlimited remote support from 8 a.m. to 5 p.m. Monday through Friday.  You also receive our customized Cyber Care protection plan.  Take a moment to review this page for important orientation information for your entire staff.

It’s important that you know how to contact us when you need help!  If you don’t have this priority number and email address, check with your supervisor or click here to request that information.

The simplest way to start a service ticket is via email!  But, there are some key things you should include to help us help you.

Our goal is to respond quickly to all your needs.  Learn more about service level expectations.

Do this from now on!  We update and patch your computers overnight and on the weekends so that you are ready to get right to work each day.  But, you’ll need to follow these easy instructions.

We are working to keep your network secure, and the bad guys out.  Here’s what you need to know.