Welcome to the Care Center
Knowledge is power! Check back often for tips, tricks, and the latest news about scams and security issues.NordVPN Tips and Tricks
Here are some tips and tricks about using the NordVPN, as well as how to troubleshoot some common issues.
Why Use a VPN?
When you connect your computer or device to Wi-Fi, that data travels across the Internet in plain text. Even confidential information. This puts company data at risk because hackers and identity thieves can intercept it. So, how do you protect confidential data when...
Privatise VPN Tips and Tricks
Here are some tips for using Privatise VPN.
Changing the Default Application to Open a PDF
Have you ever had your web browser open a PDF instead of Adobe Acrobat? Here's how to change the default application to open a PDF with Adobe Acrobat. You can also apply this same process to any other document that is not opening in the right program. Note: Audio has...
Viewing an Encrypted Email
Keeping your data safe is important. If you receive a notification about an encrypted email, here's how to create an account the first time, and then access and respond to those emails, keeping your information private. [video width="1920" height="1040"...
LastPass Training 101
Learn all about how to use LastPass
Scam Alert: Microsoft Defender Popup
Do NOT call the numbers! This is just a scam! Microsoft is not monitoring your computer for viruses and, even if Defender is turned on, they certainly aren't going to provide you with virus removal support via phone!
Use PowerPoint to Record Your Screen
You can use PowerPoint as a mini video editor! You can record your screen, and then save it in a video format. Mark shows you how.
Scam: Internet Security Invoice
Don't fall for this one. I'm calling it the Internet Security Invoice scam.
The New Customer Portal
Welcome to our new customer portal! The first time you use it you'll need to sign up for an account, but after that, it will be fewer steps. You can visit https://computercenter.myportallogin.com, use the link from the menu above, or click the links in the emails you...
Capture Your Screen With the Snipping Tool
Forward an Email as An Attachment
Emails contain important information called headers that help us troubleshoot issues. If you ever need us to look at a suspicious email, use this technique to forward it to us with those headers intact. [video width="1712" height="1016"...
Don’t Store Passwords in Your Browser!
There are a variety of security reasons NOT to store your passwords in your web browser. Yes, it's convenient, but it's not as secure as we need it to be! Learn more. [video width="1920" height="1080"...
Canda Trust Fraud Letter
Looks like I can retire! My wife got this letter in the mail the other day. YES, a real letter! This reminds me of the old Saudi Arabian Prince emails that went around for a while.
Blackmail Phishing Scam
This one has been going around in various forms for a while. These are known as "extortion" or "blackmail" scams. Don't get fooled, even though they are scary!